AI transformation for E-commerce & Marketplace businesses

AI that thinks, then acts.

Kriyantrix builds agents, chatbots, voice agents, and live dashboards that take real action across your operations and customer experience — so you cut cost, TAT and escalations while improving CSAT, NPS and retention.

Kriya · action Yantra · instrument Built by operators
Why it matters

We optimise for three numbers.

Everything Kriyantrix ships is pointed at operational outcomes leadership already tracks.

↓ Cost
Cost to serve
Automate the repetitive volume so your team spends its hours on the exceptions that need a human.
↓ TAT
Turnaround time
Agents and workflows run in seconds, around the clock — resolution stops waiting on a queue.
↓ Escalations
Escalation rate
Right-first-time handling and clean handoffs mean fewer issues climb the ladder.

Experience from teams that scaled

Swiggy OYO Gradeup CarDekho
The founder

Built by an operator, not just an engineer.

Kriyantrix is founded by Nishant Gupta — 15 years scaling business, building products, and running Operations & CX across Swiggy, OYO, Gradeup, and CarDekho. He has lived the cost, TAT, and escalation problems these tools solve, which is why they're designed for the floor, not the demo.

Undergraduate
IIT Roorkee
B.Tech
Postgraduate
IIM Calcutta
MBA
Read the full story

See an agent think and act on your workflow.

Book a 30-minute demo. Bring one real Ops or CX process — we'll show you the automation working on it.

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